Concorde Motors, 100% subsidiary and Passenger Car dealer of Tata Motors Ltd provides its customers the best standard of service. To provide uniform quality service experience to our esteemed customers, we have initiated measures with Tata Motors support. As a part of this drive, we have introduced the Break-Down Management system named as the ATM to provide continuous customer satisfaction. This service covers all Tata customers round the clock.
The ATM initiative will offer customers speedy and hassle free service in the event of a breakdown at any time of the day or night. It covers services such as: wheel change through spare wheel, arrangement of fuel, opening the vehicle in the event of a key lock-out, rectifying electrical problems related to the battery and fuse, on-spot repairs for complaints that can be attended to on site, and car to car towing or winching and towing. The service providers are well equipped in terms of tools, trained manpower, parts and vehicles to attend to repairs on site.
Additionally, ‘24x7 On-Road Assistance’ is being launched by Tata Motors in association with MyTVS (a division of T V Sundram Iyengar & Sons Ltd). MyTVS has a network of over 2000 authorised service providers across country.
The ‘24x7 On-Road Assistance’ programme will be automatically available to all new Tata passenger vehicles purchased on or after February 1, 2009 for the duration of the warranty period. This service will also be available in due course to existing Tata Motors customers for a nominal annual membership fee. Customers can avail of this service by paying the annual membership fee at the dealerships or on the spot, to the authorised service provider, in the event of a breakdown.
Customers can access the 24 hour helpline services through the following numbers :
Bangalore –
9844007484, 9972633522, 9741311114
Hyderabad –
9959344400, 9866444000
Chennai –
9841877000, 9841022244
Cochin –
9287488888
PAN INDIA TOLL FREE N.o:
1800 209 7979
Issued by :
Head (Corporate Communications)
Concorde Motors India Limited
Corporate Office, Bangalore
Email :
corp.communications@concordemotors.com
Website :
www.concordemotors.com