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Hi. I am writing this to thank you for taking pains to refer Concorde Motors to me for my Nano. The work has been completed and I have also entered into a SILVER AMC.
I must compliment the Begur Team of Concorde for their excellence in handling my requirement. Pleasant and Competent, Crisp in Communication, Prompt in Schedules - what else could a customer ask for? My particular appreciation and special thanks to Mr. A.J.Prem who showed why TATA MOTORS and CONCORDE have earned the reputation they have. I also thank Mr. Raju who came to take my car. He could infuse a lot of confidence and was very pleasant to deal with.
Incidentally, I went to your website http://www.concordemotors.com/ceocorner and have registered the following message:
I WISH TO PLACE ON RECORD THE EXEMPLARY SERVICE RENDERED BY MR. A.J.PREM, CUSTOMER SERVICE MANAGER, BEGUR UNIT, BANGALORE WHEN I NEEDED HELP WITH MY 2013 MODEL NANO.
HIS COMMITMENT AND COMPETENCE WERE EXEMPLARY. AS A MANAGEMENT ANALYST, I CANNOT RESIST FROM COMMENTING WHEN I SEE SUCH RARE SPARKS OF EXCELLENCE.
I hope the feedback reaches Mr. Ranjiv Kapur's attention.
Thanks, again, for everything.
I would like to thank you for the intervention taking off time from your busy schedule. Really appreciate it.
I got the vehicle back from your workshop yesterday and I am happy to state that the vehicle is in the same condition that I bought about 2.5 years back from Mr. Rajesh in Bangalore Concorde.
But what I would like to state here is the OUTSTANDING people whom you have working in your organization: First is Mr. Raju and the second one is Mr. Johnson. They went out of their way to make sure that the minutest complaint was also attended to and ensured that every single issue that I raised was taken care of. In fact, when I went to take delivery yesterday, I was so stunned to see Mr. Raju standing next to the vehicle in the yard, ticking off the complaint list. Amazing dedication. Hats off
Not to discount the efforts of Mr. Johnson who was always on the phone to provide me updates on a daily basis and delivered it to me the day he committed. Again a Great Customer service which I failed to get in Bangalore, I should say. This has reinstated my faith in Tata Motors which I have carried over the last 15 years and to prove that, I have booked a ZICA already.
The only small concern that I had was on the bill - I was asked to pay for 1 tyre even though it was not my fault and the vehicle had run only 25K KMs whereas the life of the tyre is 60K at least and I had no idea that this alignment had to be checked every 6 months, which I was told only yesterday. Even this, Mr. Raju was telling, that he had to fight with Tata to get it for me. Request you to please look into this.
Other than this, I should congratulate yourself for the lovely and winning team you have. THANKS ONCE AGAIN...
Accenture Services Pvt Ltd
I take it as my pleasure to thank you and and your team for the delightful experience while purchase of TATA ZEST last month.
Actually I was a hard fan of Hyundai as last 3 cars in my home are from that brand. This time also I had almost booked xcent but last moment I thought of giving ZEST a test drive. Just one call and your representatives were at my home very soon. I liked the car,especially the engine,projector headlamps and the best one,music system. So I changed the mind there itself to ZEST.
I booked last month from Concorde motors Alkapuri, Hyderabad.
Your sales executive Kartik was very helping and nice person. It was his convincing power that half changed my mind. He made the whole process very friendly. The car is also a master piece.
The only fault I found in the car was that a lots of noise is coming only when I play any songs from Bluetooth. I sent it to service centre but the service person told nothing such is observed by him. I frankly was disappointed for that.
Else, the car and the service by Concorde motors showroom especially Kartik and the showroom manager are excellent.
Thanks again and hoping for the same support in future.
Hi Kaushal, My family and I have always been loyal customers of TATA Motors for almost a decade now. I have also been a customer of Concorde motors from the time it started operations in Pune and have been very satisfied with the vehicle service being offered here.
Mr. Heman, Mr. Nitin Gaikwad and their team have always ensured that any and every concern that I brought up was addressed to my satisfaction.
This experience is one of the key factors that brought me back to Concorde when we needed to buy our next car.
As far as my buying experience with Concorde goes, let me begin with a BIG thank you for helping out with the booking and delivery process of our new TATA Zest XTA. I would also like to take this opportunity to list down a few points that have delighted me as a customer:
Prompt follow-up after inquiry - Your approach of follow-up in converting my inquiry to sales was prompt but at the same time not overwhelming to me as a customer. It is very difficult to find a right balance between not following-up and too much follow-up; which I am glad to say that you have nailed it. I had also inquired about the same vehicle at Pandit Automotive and their sales person called me 10 days after my car was already delivered from Concorde.
Identifying what is important for the customer and delivering on those lines - It was very important for me to have a good price for my exchange vehicle and also required a quick delivery of the new one. You identified these needs of mine and helped me get the best deal in terms of a better value for my old car in combination with customized discounts/offers on new vehicle. This approach helped me finalize on the booking decision much more quickly.
Quick Vehicle delivery - Delivery of the new vehicle was done in one week flat considering the fact that the variant and color combination was not in stock; neither at dealer nor at the Plant. I have been directly/indirectly involved in numerous new car purchase deals as a customer and I am happy to say that this purchase was the swiftest, most effortless and totally hassle-free experience EVER
I wish you all the best and am sure that this positive attitude of yours will take you a long way.
Last year in June i had the unpleasantness of buying a TATA ARIA PRIDE 4x4. The process of buying it was unpleasant not the vehicle. This year i saw a sea change in the Concorde Motors team when we purchased a TATA BOLT. It was a very pleasant, very satisfying and very delightful. I would like to make a special mention of Krishna Kartik who made the whole conversation and transaction wonderful.
Congratulation to your team and you sir that such a wonderful could be achieved in one year.