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I just took delivery of my new car today.
And I am writing this email to you to let you know that Avneesh and Kiran at your Hyderabad showroom did a fantastic job throughout the process.
I am generally a very demanding customer, but I must give it to both of them for being extremely patient and accommodating in all aspects. From price negotiations, to aggressive delivery dates and last minute requests.
They were also very transparent throught out making me aware of all available options and advising me on what was good for me. I never felt for a minute that they were advising to make a profit or fleecing me. This in itself is a very rare trait in a salesman and can only happen within an environment of high integrity values.
Communication throughout the process was best in class and so was their proffesional demeanour.
When I started evaluating various options I was simply bowled over by Avnesh, his presentation and knowledge of the car when compared to other salesmen from other brands. This was critical in my decision because I was originally sceptical about the Aria.
I would like to nominate him for a customer service excellence award if you have such a reward. I can see him achieve great heights in his sales career if he continues to maintain his pleasant nature, professionalism, in-depth knowledge of products he sells and transparency.
As customers we always complaint and don't take that few minutes to appreciate great experiences, I wanted to change that to ensure the good things continue to be good and improve.
Looking forward to an enjoyable experience owning the Tata Aria.
This is my 2nd car I brought from Concorde Motors within 2 years and my experience has only enhanced. 1st time it was Praveen Khushal Kumar from sales team who was our point of contact and this time also i contacted him due to my wonderful experience i had during the 1st sales Praveen did.
Praveen is not like an ordinary sales person. He is not only knowledgeable, very passionate about his job but very committed about his customers. This builds a lot of trust of customers like me in Concorde Motors. His patience, positivity and being able to connect with customers with ease are worth appreciating. He took care of smallest details we asked for and also updated me with the progress of each and every request we made. I felt that I was talking to a very caring person and not a sales person who just want to sell something and move on.
Please Thank Praveen on behalf of myself, my husband and my daughter Priya. Priya remembered Praveen so well and recognized him immediately as he was so friendly with her as well. Me and my family are tottaly satisfied with customers due to Praveen
Service with a smile has seen my experience whilst interacting with concorde motors team led by Sangeetha, Bindu and Deepa. One impressive attitude speaks volumes of high quality of pride in the way they are performing.
Mr. Mohammed Asras has done very good coordination for explaining the vehicle and he done very good job. My hearty wish to Concorde Motors and achieving the commitment of delivery.
We are happy with the customer service at Tata Showroom. I would like to personally thank Geeta for her exceptional customer service. She is doing a great job at Concorde Motors.