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I m happy to share customer delight experience during TATA Zest vehicle purchase process at Concorde motors - Baner.
Manish is not only selling cars but building relationship with customers & it will definitely help to change market perception about Indian OEM's sales & services.
Being as ex TATA Group employee, I m wishing all the best to entire team for their great team efforts & customer centricity. I m sure same will be realize in future also.
Thanks & Regards,
Priyanka H. Shinde
Thank you very much for the personal interest taken, which is reflecting in the work done today.
This attitude of yours is highly appreciable.
How ever minute this is, but the care shown towards the customer before your personnel shall also motivate them to know more about the customer. Anyway, thank you once again.
1. Overwhelmed by efforts n sevice experienced here ,special thanks to 1.shweta at receiption desk .she was very polite n quik .
2.a team for nano was taken care by Manish n javed .they took all the efforts untill late night by 9.30pm
3.after the service was vaishali who had a follow up n taken the feedback ,n also followed up n resolved the minor issue such has cleaning.
For my safari
1.Mr prakash is loaded vt his experience of knowledge regarding the work assigned to him ,n I shud not forget dheeraj his assistant.
Regarding ur lounge ,Mr kiran the tea maker ,is always wearing a smile n excited 2 serve .the led display keeps u update on Tata technology.
The men's room is clean n dry
The security is outstanding vt the greetings they share vt a smile.
In service area is well equipped 2 vt experienced technician.
10 on 10 rating for my experience.
Vinod Surana .
I was in pune for some work of mime where having spare time to spend had a round at your pune CONCORDE MOTORS (INDIA)LTD on Mumbai Bangalore Highway showroom
Here i met with ever smiling Customer Advisor Mr. Manish Mural, He was so efficent in presting the details of every vehical to be asked that at end of the day i was owner of TATA BOLT in span of an hr. and the most imp is till date he is in my touch regarding the performance of the vehical as wel as reminder for frst service also.if CONCORDE hv more smiling Manish as Customer Advisor the day is not faaraway of bright future. I bless him all the very best in his life.thnx
We just got our Tata Safari LX, serviced (paid) at Concorde Motors, Sarita Vihar, New Delhi.
We are glad to share, that this time we found a very professional executive in Mr. H N SIngh, who is extraordinary, by doing the ordinary basic things right :-
- attentive towards the customer
- values customers time
- communicates clearly
- listens and answers with appropriate respect
While we had earlier got our vehicle services in the same place, THRICE, this time it was different with a very accountable handling by Mr. H N Singh. We wish him the very best!