Service Experience

Service Experience

The three Service promises under the brand:
  • Responsive
  • Reliable
  • Best Value
All scheduled services within 90 minutes using 2 technicians and dedicated bays
Objective : wait & take delivery
  • Service your car in just 90 minutes
  • Realible service at fixed price
  • Exclusive bays and specially designed took kit
  • Dedicated two trained technicians per bay
  • Time includes washing of car
  • It doesn't include any add-on repairs/services
Dedicated bays for Minor Repairs
Minor repairs in 30 minutes
  • State-of-the art equpments and infrastructure
  • Dedicated bays and certified technicians
  • Avail our wait and take facility
  • No extra charges
Service Appointment on Web at any Workshop in the Country
  • 24x7 service booking facility
  • Freedom to book date ,time &dealer for appointments
  • Priority of service in workshop
  • Savetime-enter the list of repairs requrired while booking the service
  • Receive conformation of appointment through sms
  • To avail visit www.customercare.tatamotors.com
Doorstep Service Van to cater to Scheduled Services & Minor Repairs
  • Check with dealer for next service location/date and more details
  • Service at small towns,suburbs & rural coustomer's doorstep
  • Best value to customers-best ownership experience
  • Saves precious time
  • Demand for this service at your housing society
Pan India -Round the Clock -On Site Assistance / Towing
  • 24x7 call center support
  • A network of 2700+ authorized service providers through our partners
  • One year membership-avail services up to 6 times
  • Quick response-day or night
  • Offered free of cost till warranty period of your car
  • Check dealer to enroll if your car is beyond warranty
Building capability and ensuring availability of highest level of diagnostic skills in workshops
  • Accurate diagnosis with all standard process and checklist
  • Fix it right the first time
  • Quick and accurate diagnosis
  • Imparts training on correct practices and processes
  • One-touch point for tatamotors help desk and dealership
  • Abrest with latest technology
  • Uses standard checks and check sheets for effective repairs
Ensuring that complete health of the vehicle is assessed
  • Qualified tata motors technician
  • Standard check on receipt of car
  • Quality checks for all cars
  • Latest diagnostic software for troubleshooting
  • Use of speical tools and quality parameters
  • Qualified &certified technicians at dealership
Customized maintenance plans with flexible payment options to give complete peace of mind
  • Covers scheduled services including lubes& service parts
  • Protection against inflation
  • Cashless repairs & accepted across the network
  • Peace of mind guaranteed
  • Covers repairs including wear & tear parts viz clutch,break,wiper blade, belt etc..
  • For more details, contact dealer
1 year warranty on our genuine spare parts, trademarked as 'TOP' (Tata Motors Original Parts)
  • Easy availability of original parts
  • Reliable & competitively priced
  • Ensure optimum ownership cost and road safety
  • Wide distribution network
  • Quality parts produced through utilization of precision machinery and best available technical know- how
  • Avail additional warranty on parts fixed
  • Demand /check parts price in system while invoicing
Extend warranty benefits for up to 4 years or 150,000 Kmsfor all vehicles
  • Program owned and serviced by tatamotors
  • Avail benfits at 800+authorized workshops
  • Time saving & hassle-free claim settlement
  • Assurance of extendad vehical maintenance
  • Peace of mind guaranteed
  • Check with dealer for various EW options-policy,price & timelines
Repair of small dents, minor scuffs & scratches in a day
  • Any scratch or dent within an area of A4 size will be repaired
  • It's quick and affordable- maximum of Rs 2,500 per A4 size job
  • On-the-spot estimate,same day repair and delivery
  • No hassles of insurance claim,savings on no claim bonus
  • Renews a sense of pride for the vehicle owner that his or her car looks great again
VTABs
  • Vehicle tracking and bay scheduling or VTABs helps dealerships to optimize tracking and scheduling of vehicles received for repairs or services in the workshop.
Doorstep Service Van
  • Quick Service Delivery for emergency services or for customers with busy schedules
  • Apart from 20 Schedule Service Activities, above 40 minor Repair Jobs can be carried out with this Van
Auto Car Wash
  • Prompt and convenient touch less (Fully Automatic) car wash
  • Cleans and shines the car by use of high pressure water and shampoo
  • Saves water, electricity, labourdependency and most of all it saves time
New State of the Art Mother Warehouse
  • Spread over an area of 30,000 sq. M
  • Equipped with high storage systems like Automatic Storage, retrieval systems...
  • World Class Logistics Service Provider at New Mother Warehouse
  • Pan India World Class Spare Parts Service Support
  • Daily Dispatches, First Fill Rates > 90%